![]() ![]() On-call staff are committed to making their best effort to attend to work when it’s required. The sun model gives you on-call workers throughout the day and night without putting extra strain on your employees. Most people don’t want to be woken up in the middle of the night to work, and it’s much easier for people to be on-call during the day. This isn’t possible in every industry, but it can be a big plus for employees in businesses where it is possible. Implement a Sun-Model Schedule (If Possible) By creating an on-call schedule, businesses are able to minimize the amount of overtime that their employees have to work while reducing the need to scramble to find backup support when someone is out unexpectedly. Define what on-call means for your business so employees know what to expect and understand their responsibilities.Ĭommunicating your business’s need for an on-call schedule can help ensure that employees are able to adequately plan their time and maintain a healthy work-life balance. Unless you clearly convey what it means to your organization, then it can lead to confusion. “On-call” can mean different things to different people. You might not be able to incorporate everything they say, but you can take it on board. To make sure this is the case, it’s best to start out by having a discussion with your team and finding out what works best for them. Whatever schedule you make has to work for your team as well as your organization. These eight tips will help you create more effective on-call schedules. When you’re having to think about primary contacts, secondary contacts, regular staff, expert availability, and more, then there’s a lot to manage. It means there’s an expert on-call if the primary and secondary contacts can’t solve the problem. Expert Availability: Expert availability is a third layer that can go on top of primary and secondary contacts. Bi-Weekly: Staff are on-call every other week (they may work regular shifts on the week in between)ĥ. Rotating: Rotating schedules can change daily, weekly, or monthly, rather than there being a set pattern.Ĥ. It’s based on where people are located, so a US-based employee will work their day-light-hours, a UK team might work their daylight hours, and an Australian team will work their daylight hours.ģ. Follow-the-Sun: Follow the sun works well for remote teams that are spread out around the world (IT services etc.) and means nobody has to work the night shift. If for some reason, the primary contact is uncontactable, then the secondary contact is called in.Ģ. Primary and Secondary: This is a widely used practice in which each position has a primary and secondary on-call contact. ![]() On-call schedules are generally broken down into five different categories.ġ. When the on-call member of staff is called, they must be ready to come in and perform their duties, no matter what time of day or night it is. For example, in the most common example, ER doctors and nurses may be covering the ER while a surgeon is on-call in case someone needs emergency surgery. This practice is best suited to organizations that provide a 24-hour service to end-users. We commonly associate on-call shifts with emergency services, but they’re not uncommon in other industries as well. ![]() What Is an On-Call Schedule?Īn on-call schedule designates which employees must be available to come into work at short notice. ![]() In this article, we’ll explore what an on-call schedule is and provide a few best practices for how to set up an on-call schedule that works for your business. The key is finding what fits best for your team and organization as a whole. There are many ways to configure your on-call schedule and how you deal with employees who call in sick or need time off. Setting up an on-call schedule is a common practice for companies, but it can be tough to make sure that the right people are available at all times. How to Streamline On-Call Schedules with Zoomshift.On-Call Schedule Template - Downloadable.8 Tips for Creating an On-Call Schedule.The Different Types of On-Call Schedule. ![]()
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